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Insight for modern life insurance operations

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Legacy systems and fragmented data lead technology challenges in insurance survey
Insight

Legacy systems and fragmented data lead technology challenges in insurance survey

The RESONATE ’26 Insurance Innovation Survey highlights priorities for progress. Reducing manual work was the top priority for operational improvement, while premium affordability was the leading sector-wide concern. The findings also examine technology challenges, AI adoption and views on closer collaboration with insurtech providers.

Industry insights
legacy-systems-and-fragmented-data-lead-technology-challenges-in-insurance-survey
Simfuni named finalist at the 2026 ANZIIF New Zealand Insurance Industry Awards
News

Simfuni named finalist at the 2026 ANZIIF New Zealand Insurance Industry Awards

Simfuni is a finalist for Service Provider to the Insurance Industry at the 2026 ANZIIF New Zealand Insurance Industry Awards. The recognition reflects our work helping life insurers operate more efficiently, serve their customers better and modernise with confidence.

Company news
simfuni-named-finalist-at-the-2026-anziif-new-zealand-insurance-industry-awards
Modernising closed books: Reducing cost, risk and legacy dependency
White Paper

Modernising closed books: Reducing cost, risk and legacy dependency

Closed books continue to generate servicing, payment, reporting and compliance work long after products stop selling. This guide explains why insurers should define the future operating model before moving the data- and how a joined-up approach to migration and servicing can reduce cost, complexity and operational dependency

Industry insights
modernising-closed-books-reducing-cost-risk-and-legacy-dependency
 Simfuni named finalist in two categories at the FSC Awards 2026
News

Simfuni named finalist in two categories at the FSC Awards 2026

Simfuni has been named a finalist for Innovation of the Year (Claims Workbench) and Team of the Year (Transformation Team) at the FSC Awards 2026. The platform streamlines claims operations, while the team delivered three major migrations for 77,000 policyholders. A proud milestone made possible by our clients and team.

Company news
simfuni-named-finalist-in-2-categories-at-the-fsc-awards-2026
Migrating a closed book is only half the job
Insight

Migrating a closed book is only half the job

Closed‑book modernisation isn’t just data migration — it’s fixing the operating model behind legacy portfolios. As policies age, manual workflows, exceptions, reconciliations and specialist dependencies create rising cost and risk. Modernisation must connect servicing, automate predictable work and reduce handoffs so closed books become simpler, safer and more efficient to run.

Operations
migrating-a-closed-book-is-only-half-the-job
Simfuni Finalist in Asian Tech ‘Battle’
News

Simfuni Finalist in Asian Tech ‘Battle’

Simfuni has been named one of the five finalists in the ITC Asia 2026 InsurTech Pitch Battle, taking place in Singapore on July 1. Shaun Quincey, Simfuni’s CEO and Co-Founder, will travel to Singapore and pitch alongside the other finalists as part of the event.

Company news
simfuni-finalist-in-asian-tech-battle
Why AI won’t scale on legacy life insurance systems
White Paper

Why AI won’t scale on legacy life insurance systems

AI is accelerating across life insurance, but most change still sits at the edges. The real shift comes from reducing the millions of small servicing interactions that drive cost and complexity - making core operations ready for AI to orchestrate workflows, not just assist tasks, and unlocking meaningful long‑term impact.

Operations
why-ai-wont-scale-on-legacy-life-insurance-systems
Simfuni enters US and Australia with new claims platform
News

Simfuni enters US and Australia with new claims platform

Simfuni has launched a new life‑insurance claims automation platform that brings claims, payments, and workflow into one connected system. The platform extends the existing servicing and payments capabilities, aiming to reduce friction across core operations and give insurers tools that are clearer, and designed for how claims teams actually work.

Company news
simfuni-enters-us-and-australia-with-new-claims-platform
Insurance brands are built in moments of service, not moments of sale
Insight

Insurance brands are built in moments of service, not moments of sale

Operational excellence shapes how customers feel day‑to‑day. Insurers can win trust through simple service moments - fixing payments, updating details, resolving issues - and how reducing operational friction, connecting systems and improving workflow leads to stronger retention and better customer experience.

Operations
insurance-brands-are-built-in-moments-of-service-not-moments-of-sale
Claims teams spend too much time managing the process instead of the claim
Insight

Claims teams spend too much time managing the process instead of the claim

Insurers don’t need more interfaces - they need connected operational workflow. When assessment, requirements, approvals, payments, reinsurance, and audit history all live in one operational flow, claims teams can actually work the claim instead of managing the process.

Industry insights
claims-teams-spend-too-much-time-managing-the-process-instead-of-the-claim
Is 'open banking' the first step towards 'open insurance'?
Insight

Is 'open banking' the first step towards 'open insurance'?

There has been a lot of noise about consumer data rights and open banking recently, and the potential transformative impact across various industries. Amongst the excitement from technology enthusiasts, a very real regulatory shift is occurring which will enable individuals and businesses to demand that their data be shared with third parties.

Industry insights
is-open-banking-the-first-step-towards-open-insurance
Simfuni secures funding to expand life insurance technology
News

Simfuni secures funding to expand life insurance technology

Simfuni has raised NZ$3 million to accelerate development of its life insurance administration platform and support expansion across Australia and New Zealand. The funding will strengthen automation and AI capabilities, helping insurers modernise operations and improve the policyholder experience.

Company news
simfuni-secures-funding-to-expand-life-insurance-technology
Events

RESONATE

Created and hosted by Simfuni, the RESONATE Insurance Innovation Summit brings together people from across insurance, technology and business to explore how technology and new ideas are reshaping insurance, and the challenges and opportunities this creates for the industry.

RESONATE ’26 featured presentations, panel discussions and insurtech demonstrations, with fresh perspectives on AI, regulation, global trends and business growth. Held in association with InsurTech New Zealand, the event combined practical insights with networking and discussion among industry leaders, experts and innovators.

Thank you to everyone who joined us, and to our speakers, sponsors and exhibitors for helping make it happen.

Register your interest in RESONATE ’27 to hear when registrations open.

Register interest for 2027

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