Strengthen retention with a modern, intuitive payment experience.
Flexible customer payment options
Give customers the freedom to manage payments on their terms - whether it’s switching payment methods, changing frequency, or resolving a missed payment in moments. With support for cards, direct debit, and digital wallets, Simfuni’s 24/7 digital customer portal and operator payment tools keep the experience simple and fluid, strengthening retention and reducing operational effort.
Streamlined reconciliation and tracking
Simfuni automates matching across bank feeds and policy records, transforming reconciliation from a manual chore into a more accurate, streamlined, and near-effortless process. Operators can quickly review exceptions, resolve mismatches, and keep accounts up to date. This transparency strengthens financial control and improves customer experience through faster issue resolution.
Arrears management tools to support customers
Provide a more composed, coordinated experience that supports customers when they need it most. Configurable arrears workflows automate notices, follow-ups, and repayment options - helping insurers manage risk without burdening operators. Flexible arrangement tools like payment plans or holidays are backed by clear communication and digital simplicity. The result is fewer lapses and stronger long-term relationships.
Insights that improve persistency and forecasting
Simfuni provides real-time data across payments, customer behaviour, and arrears workflows, helping insurers more accurately predict lapse risk and forecast with greater confidence. With clearer visibility and actionable insights, teams can intervene earlier, fine-tune processes and strengthen retention through smarter, more proactive engagement.
Modern insurers expect more from their core systems.
Simfuni helps insurers move faster, serve better, and stay ahead - across every part of operations.
Increase retention and reduce lapses
Proactively identify at-risk customers and prevent churn. Simfuni connects payment data, policy behaviour, and communication to help insurers retain more policies.
Deliver exceptional customer experience
Make every interaction effortless. From payments to policy updates, Simfuni’s digital and self-service tools give policyholders confidence, control, and connection to their insurer.
Increase efficiency and empower teams
Automate workflows and remove manual friction so teams can focus on high-value work. Happier operators deliver better outcomes at lower cost.
Launch products faster and drive innovation
Bring new products and rule changes to market in weeks, not months. With no-code flexible configuration insurers can adapt to change quickly, test new ideas, and stay ahead of competitors.
Enable data and AI
A single, connected data foundation unlocks better insights, predictive models, and smarter automation across the policy lifecycle.
Simplify compliance and strengthen control
Stay compliant by design. Embedded rules, full audit trails, and real-time visibility make it easy to manage regulatory obligations and operate with confidence.
Adapt and grow without limits
Our API-driven architecture integrates easily with your ecosystem and scales as you grow - supporting distribution, partners, and new opportunities
An award-winning platform
