Underwriting Workbench
Bring the whole underwriting case together
Manage applications, evidence, tasks and decisions in one connected workspace. Simfuni gives underwriters the context and tools they need to assess each life insured, apply terms and progress the policy from application through to issue.
Benefits
Give underwriters everything they need to make confident decisions
Underwriting involves more than making a decision. Applications need to be reviewed, evidence gathered, tasks coordinated and outcomes applied across individual benefits. Simfuni brings that work together around a single case, helping underwriting teams work efficiently while maintaining control over every decision.
See the complete case
Bring requested cover, application information, documents, tasks, notes and underwriting outcomes together so underwriters can see the full picture.
Make consistent decisions
Capture underwriting outcomes against individual benefits, including standard acceptance, terms, deferral and decline.
Keep work moving
Assign applications and tasks across the underwriting team, with clear ownership, due dates and status helping everyone understand what needs attention.
Connect underwriting to the policy
Keep the underwriting case connected to the policy version being assessed so decisions, terms and premium impacts flow through to policy issue.
Key capabilities
Built around the underwriting workflow
From reviewing an application through to communicating terms and finalising the decision, the Underwriting Workbench keeps the information and activity associated with each case in one place.
Application management
View requested cover and application responses alongside the policy version and life insured being assessed.
Tasks and work queues
Create and assign underwriting tasks with owners and due dates, while shared queues provide visibility of work across the team.
Benefit-level decisioning
Record an outcome for each benefit, including acceptance, acceptance with terms, deferral or decline.
Underwriting case management
Create separate workbenches for individual lives insured and policy versions, with clear status and ownership throughout the assessment.
Documents and notes
Keep supporting evidence, documents and internal notes directly against the underwriting case they relate to.
Offer of Terms
Apply loadings and exclusions where required and automatically generate and send the configured Offer of Terms through the customer's preferred communication channel.
How it works
From application to underwriting decision
The Underwriting Workbench follows the case from initial assessment through to policy issue. Application information and evidence stay connected to the case, decisions can be made at benefit level, and the final underwriting outcome flows back into the policy.
Bring the application and evidence together
A workbench can be created for a new business or endorsement application and linked to the individual life insured being assessed. Requested cover, application responses, supporting documents, notes and outstanding tasks are all available within the case.
- New business and endorsement underwriting
- Separate workbenches for individual lives insured
- Requested cover and application responses
- Supporting documents and internal notes
- Assigned tasks and due dates
Assess each benefit on its own merits
Underwriters can record an outcome against each benefit being assessed. Cover can be accepted as proposed, accepted with terms such as loadings or exclusions, deferred, or declined, allowing the decision to reflect the individual risk and cover being considered.
- Benefit-level underwriting outcomes
- Accept as proposed
- Apply loadings and exclusions
- Defer or decline cover
- Premium impact reflected as terms are applied
Communicate terms and progress to issue
Where revised terms are required, Simfuni can generate and send the configured Offer of Terms using the customer's preferred contact method. Once all benefit outcomes are complete, the underwriting decision can be finalised and the case moves to awaiting issue, keeping the transition from underwriting into policy issuance connected.
- Automated Offer of Terms generation
- Preferred-channel delivery
- Final underwriting decision captured
- Case progresses to awaiting issue
- Workbench closes once the policy is issued