Policy Servicing
Run the policy lifecycle from one place
Give operators everything they need to manage policies throughout their lifecycle. Simfuni brings policy information, servicing actions, payments, communications and history together in one connected platform, making everyday changes simpler for operators and customers.
Benefits
Make everyday policy servicing easier
Policy servicing shouldn't require operators to navigate multiple systems or work around rigid processes. Simfuni gives teams a clear view of each policy and the tools to make changes confidently, while keeping the policy, payments and customer experience connected.
Give operators the full picture
See policy details, cover, payments, communications, documents and history together, so operators have the context they need before making a change.
Keep everything in sync
When a policy changes, Simfuni keeps the related policy information, payment schedule, documents and operational history connected.
Complete servicing requests faster
Handle common policy changes directly within the platform, reducing manual administration and unnecessary hand-offs between teams.
Maintain control throughout the lifecycle
Permissions, policy versions and a clear history of changes help teams service policies consistently while maintaining operational control.
Key capabilities
Everything you need to service a policy
From simple customer requests to more significant policy changes, Simfuni provides operators with the tools to manage the ongoing policy relationship in one connected environment.
Policy and cover management
View policy details, insured lives, benefits and cover information, with a clear picture of the policy as it stands today.
Payment changes
Update payment methods, frequencies and payment dates, with future premium collections automatically recalculated where required.
Renewals
Automatically create new policy versions, calculate applicable premium changes, generate renewal communications and manage policies requiring manual attention.
Policy alterations and endorsements
Quote and issue changes to existing policies while maintaining previous and scheduled policy versions.
Cancellations and reinstatements
Manage scheduled and immediate cancellations, outstanding balances and eligible reinstatements through controlled servicing processes.
Policy history and versions
Maintain current, scheduled and superseded versions of a policy, providing a clear record of how cover has changed throughout its lifecycle.
How it works
Policy servicing that keeps everything connected
Simfuni treats servicing as part of the policy lifecycle, not a collection of disconnected transactions. Changes made by operators flow through to the relevant policy information, billing schedules, communications and operational records, helping keep everything aligned.
A complete operational view
Operators can see the information they need around the policy in one place, including current cover, policy versions, payments, documents and communications. This provides the context to understand what's happened before and confidently manage what happens next.
Make changes without creating more work
Everyday servicing activities can be completed directly within Simfuni, with the impact of those changes managed across the platform. Operators can alter cover, change payment details and schedules, manage renewals, cancel policies or reinstate eligible policies, while Simfuni keeps the policy and its financial position aligned.
A clear history throughout the lifecycle
Policy versions preserve the evolution of the contract as renewals and endorsements occur. Current, scheduled and superseded versions remain connected to the policy, giving teams a clear view of what changed and when.
Features at a glance
- Policy, cover and benefit management
- Endorsements and policy alterations
- Payment method, frequency and date changes
- Policy renewals
- Cancellations and reinstatements
- Policy versions and servicing history
- Integrated documents and communications