Policy servicing
Policy servicing software for life insurers
Simfuni helps life insurers manage the full policy lifecycle in one place, from issue and endorsement to renewal and cancellation, with a single view of every customer and policy.
Benefits
Run policy servicing with less manual work
Centralise policy visibility
Give teams a clearer view of each policy, including current details, version history, customer information and servicing status.
Reduce manual servicing work
Manage endorsements, changes, renewals and cancellations through connected workflows, reducing manual updates across separate systems.
Keep records consistent
Update policy details, documents, schedules and customer records together, so changes stay aligned across the policy lifecycle.
Support better service experiences
Give teams the policy context they need to respond faster and keep customers informed when changes are made.
Key capabilities
Manage policy changes from one connected record
Every policy carries a full version history, with the current terms and every past change sitting side by side. Servicing actions update the schedule, the documents and the customer record together.
Policy administration
Issue, view and manage policies from a single record, with status, premium breakdown, version history and notes all in one place.
Product configuration
Issue policies against configurable products that hold the rules, benefits and rating, so changes follow the product rather than living in spreadsheets.
Updates and servicing workflows
Handle endorsements, renewals, cancellations and payment-date changes through guided workflows that recalculate premiums and update the schedule.
Customer and policy data management
Manage individual and entity clients, contact details, linked policies and documents, with a single, consistent view of who owns and pays for each policy.
How it works
Policy changes and renewals kept in sync
Mid-term changes without manual rework
Create an endorsement from the policy and set the effective date in the past, present or future. Simfuni recalculates the remaining premium, updates the schedule and records a new version, so the policy record stays aligned.
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Back-date, apply today or schedule a future change
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Adjust riders, cover, lives insured and sums insured
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The remaining premium is recalculated for you
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A new version is created and the customer is notified
Renewals processed automatically
Renewals are prepared automatically at each policy anniversary. Premiums and terms are recalculated from the current product and rates, CPI indexing is applied where it is switched on, and lapsed riders drop away on their own, so renewal time stops being a manual scramble.
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Premiums and terms recalculated automatically
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CPI indexing applied where it is switched on
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Lapsed and cancelled cover is excluded automatically
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Review and adjust before customer communications are sent