Empower customers to resolve their queries 24/7
Today's customers expect fast answers – not waiting in a queue or waiting days for a reply. A self-service portal enables quick access to answers to simple insurance premium questions and payment updates.
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Faster customer outcomes
Empowering policyholders to resolve their queries in real-time on a preferred device 24 /7 is a basic requirement of the modern customer experience. Enable rapid escalation to agents and chat functionality.
Renew and endorse online
Digitise and automate common workflows to reduce response and bind timelines. Track open rates and create engagement audit trails with your clients.
Customer-enabled payment adjustments
Simfuni offers self-service payment functionality, allowing policyholders to easily change their payment method, payment frequency, and payment dates, which helps save back-office time.
View my documents
Connecting a customer to a Certificate of Insurance, policy documents, or disclosures can be a time-consuming task. Simfuni can enable online visibility, as well as download and upload functionality for your policyholders, via the self-service portal.
Self-service improves customer relationships
Manual reconciliation and reporting processes can lead to inefficiencies, inaccuracies, and overworked teams. Automation streamlines these tasks, ensuring accuracy, efficiency, and fast report generation, freeing people up to focus on more sophisticated tasks.
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