Frequently
Asked
Questions
Who uses Simfuni?
Simfuni is used by the distributors and administrators of insurance to provide end-to-end insurance premium payment solutions. Policyholders use Simfuni to manage their insurance premium payments. Premium funders also use Simfuni to distribute their product with a seamless digital solution.
How do I start using Simfuni?
Starting with Simfuni is easy and we can have you up and running in less than a few days. The best way to get things moving is to book a demo by clicking one of the demo buttons on our website. Once you complete the form we will be in touch. If after the demo you’d like to proceed, we will arrange the first onboarding meeting. This involves setting up your account and training the team on how to use it.
How long does it take to get started?
Every business is unique and we take a hands-on approach to onboarding your organisation. Onboarding typically involves 3 steps to get going; Explore, Scope, Deploy.
Explore your current technology solutions, Scope the requirements from a business and software perspective, and Deploy the solution once we have tested everything. Depending on your software this process could take a number of days or potentially up to a month.
Explore your current technology solutions, Scope the requirements from a business and software perspective, and Deploy the solution once we have tested everything. Depending on your software this process could take a number of days or potentially up to a month.
Do you offer credit card payment?
Absolutely! Your customers can pay for their premiums using credit cards, debit cards and bank accounts.
How often do you settle payments into our accounts?
Every 24 – 48 hours, Monday to Friday.
Do you integrate with our software platform?
Simfuni was built using an API first strategy and we will integrate with any insurance platform where we can improve the experience for insurance distributors, administrators and buyers. Please get in contact to see if we have already built the plugin for your platform.
Can we have a copy of you API documentation?
Yes, this is published and available on the Developers link in the menu bar above.
Are you a premium funder?
No, we are not a premium funder. Premium funders can distribute their product through our platform.
In which countries is Simfuni available?
Simfuni is currently available in New Zealand and Australia and will be available in the UK very soon.
Got more questions?
Get in touch with us at help@simfuni.com and we’ll answer any other questions you have.
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